A community where the talents and value of all people are celebrated.

To support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

Goodwill helps persons with disabilities as well as people who are at an economic disadvantage, or may lack education or work experience.

Robert - Taking Initiative

Robert Success StoryIn his last year of high school, Robert was involved with a school-to-work transition program called Project SEARCH. The goal for each student participant is competitive employment. The program provides real-life work experience combined with training in employability and independent living skills to help youths with challenges make successful transitions from school to productive adult life. The Office of Vocational Rehabilitation, Good Shepherd Rehabilitation, and Goodwill® collaborate to make Project SEARCH a success in the Lehigh Valley. 

While participating in Project SEARCH, a position opened up on the Goodwill Business Services contract at Kraft Heinz and Robert wanted to give it a try. A Goodwill job coach participated in the training with Robert to ensure that he was learning the tasks and gaining the job and social skills that he needed to thrive. After completing a successful orientation, Robert became a member of the Goodwill Recycling Team at the Kraft Heinz plant in the Lehigh Valley. 

Five years later, Robert is still going strong as a recycler. He works on the Recycling Team with 10 other people. He, along with his crew members, collect all recyclable materials throughout the plant and place the various items, like cardboard, plastic, glass, and cans, in large balers. 

Sarah Boyer, Goodwill’s Production Manager who continues to guide Robert, said, “His focus and concentration has really improved. Robert picks up new job tasks much easier now and he takes initiative on things that he sees that need to be done.”


Goodwill Business Services offers document shredding, custodial, bulk mailing, laser cartridge remanufacturing, and packaging and assembly to businesses and government in 22 Pennsylvania counties. Proceeds from Goodwill Business Services support the mission of Goodwill by funding job training and work programs. They also provide jobs for persons with disabilities  and other barriers to independence.

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Robert - Learning Valuable Life Skills at Goodwill

Robert Success StoryGreeting and assisting donors is one of Robert’s favorite things to do at Goodwill’s new store and donation center in Montgomeryville (Montgomery County). Robert came to Goodwill in 2014 with a desire to learn a variety of job skills. 

Goodwill Employment Specialist Linda Bricker said, “I began working with him at our location in Warminster. He was very shy at first but he was a hard worker. As he started to work at the donation center door, Robert gained confidence. Robert is sort of the strong, silent type which can mask how hard he works.” 

When Goodwill was preparing to open a new store, donation center, and mission services office in Montgomeryville, Robert transferred in June to help get the donation center up and running. Robert’s supervisor Steve Maxein said, “Robert is one of our best workers. I can count on him to do his job well in every aspect. He is dependable and responsible and a pleasure to have on our crew.” 

Linda added, “He continues to develop multitasking skills and managing donations as they come through the door.” Linda meets with Robert once a month, but she noted, “The new Montgomeryville facility has mission services offices, so if he needs anything, I’m right here.”


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Brandon - Goodwill Graduate

Brandon Success Story

Weber Advertising and Marketing in Lancaster is one of the hundreds of companies who have hired a “Goodwill graduate.” 

This ad agency hired Brandon, who utilized Goodwill’s Mission Services, to help with a variety of projects like developing and checking grocery store circulars. Brandon enjoys his job and being part of this creative crew.

Jim Weber, the president of Weber Advertising and Marketing, said, “Because of Goodwill, we were able to get a great employee like Brandon, who brightens up our office and is productive in helping us achieve our goals.”

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Kayla - Learning job skills to succeed.

Kayla Success StoryGoodwill’s Summer Work Experience and Assessment Program (SWEAP) has provided many young adults, between the ages of 16 and 21, with their first paycheck. The program, which was conducted in Berks, Dauphin, Cumberland and Lancaster counties placed participants in employment to learn basic job skills while earning a paycheck. 

Participants in SWEAP received paid job training at Goodwill Stores and Donation Centers, GIANT Food Stores, and other businesses. They worked 20 hours a week for seven weeks. Youths were supervised by a Goodwill job coach at all locations.

Over the 2014 summer, Kayla participated in SWEAP and received paid job training at GIANT. Kayla’s group learned a variety of jobs and tasks at GIANT. “My favorite part of the job was helping out in the produce department. I enjoy husking corn,” described Kayla. She also received her first paycheck this summer, “I saved half of my paycheck, but also bought something fun with the other half.”  

“As part of our promise to be a better place to work, we are committed to helping people learn the necessary job skills that will help them to advance and be successful. We are honored to partner with Goodwill and to also employ many associates who started their career path through SWEAP.” - Chris Brand, public and community relations manager for GIANT Food Stores.

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Cheryl - Gaining Confidence and Sense of Self-Worth

Cheryl Success StoryCheryl is one of 1,307 members of The Clubhouse of Lehigh County. Located in Allentown, this Goodwill program offers persons with mental illness a safe and healing environment and a place to explore their personal and career potentials.

Through the Clubhouse, Cheryl was given the opportunity to gain work experience in a supportive environment at the Goodwill Store and Donation Center in Allentown. Store Manager Ryan Huth commented, “We strive to offer a team environment. We want everyone to feel comfortable so if anyone needs anything, they will ask.”

Cheryl has been thriving at this location. She’s become friends with co-workers and some of the regular shoppers. The Director of the Clubhouse Stephanie Visi said, “Cheryl has gained confidence and sense of self-worth from working at the store. It’s a good fit because she loves the retail environment.”

When Cheryl isn’t working, she’s taking art classes at the Baum School of Art. She has an artistic side and buys stencils to makes cards and letterhead. Cheryl, who is young at heart, has a passion for Mustangs, collecting Snoopy items and going to Dorney Park with her son.


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