Our Top FAQs

  1. Is Goodwill a Charity?
    Yes. Goodwill Keystone Area is a non-profit. Our mission is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community. We achieve this by selling donated items at our Goodwill thrift stores which fund job training programs for local community members with disabilities or other barriers to employment. Learn about some of the clients we have served under the “Success Stories” tab.
  2. How do my donations and purchases help my local community?
    Your donations and purchases at local Goodwill Keystone Area Stores and Donation Centers help generate funds for job training programs for people with disabilities in your community. Learn more by visiting our Goodwill Donation Cycle page.
  3. What are your store and donation center hours?
    Individual store hours are listed on each store page. Please use the Goodwill Store & Donation Center Locations page to find your local store page and store hours.
  4. Are my donations of clothing and housewares to Goodwill tax deductible?
    Yes. Goodwill Keystone Area is a 501(c)(3) non-profit so your donations are tax deductible. Our donation attendees will provide you a receipt for tax purposes. Please visit our Tax Deduction Information for more information.
  5. Does Goodwill accept TVs?
    No. Unfortunately, do to limited resources and regulations regarding TV disposal, Goodwill cannot accept any form of TV donation; however, we do accept computers and related computer parts, click here to learn more. Please visit the following sites for resources on proper TV disposal: EPA.govBestBuy.com, 1800GotJunk.com.
  6. Does Goodwill accept furniture donations?
    While we do sell furniture at many of our locations, we are limited with donation space in some of our donation centers which limits the acceptance of furniture donations at some donation centers. Please visit the Goodwill Store & Donation Center Locations page to find if your local store and donation center and look for the “We accept furniture” or “We do not accept furniture” image under “Services at this location”
  7. Does Goodwill Use Donation Bins? 
    In an effort to make donating clothing to Goodwill more convenient for our donors, we have begun placing Donation Bins at a few of our Store locations and around the community throughout Central and Southeast Pennsylvania. If you see our bins out in the community you may donate with confidence knowing that your donation to Goodwill helps local community members with barriers to independence. Thank you. 
  8. Does Goodwill offer a Rewards Card?
    Yes. Please visit our Rewards Card page for more details on how you can save everyday by registering for a Goodwill Rewards Card.
  9. Does Goodwill accept returns for purchased items?
    Yes. Please visit our Shopping Policies page for full details on returns.
  10. Are Goodwill employees allowed to shop in the stores?
    Like any retail store, Goodwill store employees are allowed to shop in the stores. They are not allowed to shop during their work shift. Employees also cannot hold merchandise for themselves or for shoppers in the back room. Some antiques and collectibles may be held in the back room or in the store manager's office if they will be sold on Goodwill's online auction site ShopGoodwill.com. Find links to view items for sale from Goodwill Keystone Area stores on our Online Auctions page.
  11. Does the Owner of Goodwill Mark Curran make $2.3 million?
    Mark Curran is not the CEO and owner of Goodwill.

    Several variations of a hoax email called Think Before You Donate claim that Mark Curran is the CEO and owner of Goodwill earning $2.3 million a year. We want to set the record straight - Mark Curran has never owned Goodwill or worked for Goodwill.

    Please note that Jim Gibbons is the actual CEO of Goodwill Industries International and reports to a volunteer Board of Directors. Ron Kratofil is the President & CEO of Goodwill Keystone Area and reports to a volunteer Board of Directors.

    Goodwill Keystone Area is a non-profit organization. Goodwill collects and sells donated items in more than 40 stores in 22 counties in central and southeastern Pennsylvania to help people with disabilities and other barriers become more independent and connected to community. Many of the programs and services focus on job training and supportive services for employment. We believe that work has the power to transform lives and build community.

    The mission of Goodwill Keystone Area is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.
  12. Does Goodwill pay less than minimum wage to people with disabilities?

    Goodwill® is a nonprofit organization that exists for one purpose: to eliminate barriers to opportunity and help people in need reach their full potential through learning and the power of work. We believe that everyone should have the opportunity to live a full life, and work is part of it. Work goes beyond the paycheck. It gives us friendships, connections, self-worth, and identity.
    Questions have been raised in the media recently about one of the many tools that some Goodwill agencies use to help people with significant and multiple disabilities: the Special Minimum Wage Certificate, authorized under the Fair Labor Standards Act Section 14(c). NBC’s Rock Center and online articles have painted an unfair portrait of an organization that is doing great work for people with significant disabilities.

    As people with significant disabilities are paid through the federal wage law 14(c), they receive job training and other supportive services by Goodwill. We stress that 14(c) provides an opportunity for people with disabilities to learn skills and it gives them the opportunity to feel safe as they learn new skills with the goal to transition into competitive employment.

    There is no economic benefit for a company to use 14(c). The Special Minimum Certificate benefits the person, so that they can learn job skills in a safe, supportive environment with the goal of transitioning into competitive employment.

    Many other organizations use 14(c). In a report to Congress a decade ago, the General Accounting Office identified 423,000 people across the United States people paid with the special minimum wage certificate 14(c). Out of 423,000 people in the United States, less than 2% receive wages from Goodwill. Other Work Centers, schools, and business use 14(c). Regardless of that statistic, Goodwill is often the sole focus of the media stories regarding 14(c).

    Goodwill supports changes in this law so long as the right of people with disabilities to maintain employment of their choice is preserved.

    Below are some additional resources for further perspective on this complex subject: