Our Top FAQs

  1. Is Goodwill a Charity?
    Yes. Goodwill Keystone Area is a non-profit. Our mission is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community. We achieve this by selling donated items at our Goodwill thrift stores which fund job training programs for local community members with disabilities or other barriers to employment. Learn about some of the clients we have served under the “Success Stories” tab.
  2. How do my donations and purchases help my local community? 
    Your donations and purchases at local Goodwill Keystone Area Stores and Donation Centers help generate funds for job training programs for people with disabilities in your community. Learn more by visiting our Goodwill Donation Cycle page.
  3. What are your store and donation center hours?
    Individual store hours are listed on each store page. Please use the Goodwill Store & Donation Center Locations page to find your local store page and store hours.
  4. Are my donations of clothing and housewares to Goodwill tax deductible?
    Yes. Goodwill Keystone Area is a 501(c)(3) non-profit so your donations are tax deductible. Our donation attendees will provide you a receipt for tax purposes. Please visit our Tax Deduction Information for more information.
  5. Does Goodwill accept TVs?
    No. Unfortunately, do to limited resources and regulations regarding TV disposal, Goodwill cannot accept any form of TV donation; however, we do accept computers and related computer parts, click here to learn more. Please visit the following sites for resources on proper TV disposal: EPA.govBestBuy.com, 1800GotJunk.com.
  6. Does Goodwill accept furniture donations?
    While we do sell furniture at many of our locations, we are limited with donation space in some of our donation centers which limits the acceptance of furniture donations at some donation centers. Please visit the Goodwill Store & Donation Center Locations page to find if your local store and donation center and look for the “We accept furniture” or “We do not accept furniture” image under “Services at this location”
  7. Does Goodwill Use Donation Bins? 
    In an effort to make donating clothing to Goodwill more convenient for our donors, we have begun placing Donation Bins at a few of our Store locations and around the community throughout Central and Southeast Pennsylvania. If you see our bins out in the community you may donate with confidence knowing that your donation to Goodwill helps local community members with barriers to independence. Thank you. 
  8. Does Goodwill offer a Rewards Card?
    Yes. Please visit our Rewards Card page for more details on how you can save everyday by registering for a Goodwill Rewards Card.
  9. Does Goodwill accept returns for purchased items?
    Yes. Please visit our Shopping Policies page for full details on returns.
  10. Are Goodwill employees allowed to shop in the stores?
    Like any retail store, Goodwill store employees are allowed to shop in the stores. They are not allowed to shop during their work shift. Employees also cannot hold merchandise for themselves or for shoppers in the back room. Some antiques and collectibles may be held in the back room or in the store manager's office if they will be sold on Goodwill's online auction site ShopGoodwill.com. Find links to view items for sale from Goodwill Keystone Area stores on our Online Auctions page.
  11. Why are you changing your services and programs for people with disabilities?
    There are many external influences, including Federal and State government that are simultaneously impacting some of our traditional services, especially those that occur in our facilities (and are often called sheltered workshops). These factors have led us to evaluate our future service direction in light of our mission “to support persons with disabilities and other barriers in achieving their fullest potential as workers and as members of the broader community”. We want to help people experience the power of work in the community and, ultimately move toward family sustaining wages.

    We serve approximately 300 people with disabilities or barriers to independence each year in services in our Harrisburg, Elizabethville, Allentown and Lancaster facilities. This is about 10% of the clients that we serve.

    The major focal point of the system pivot is that work is the first and preferred outcome for ALL PENNSYLVANIAS (that includes folks with Intellectual and Developmental Disabilities (formerly known as mental retardation). As such we are being asked to retool our primary service outcome as competitive integrated employment (CIE) for those we serve with IDD.

    Goodwill Keystone Area plans to be a full participant in the provision of CIE and related services. We will help anyone from our facility-based, pre-vocational services, which always had a goal to moving toward competitive employment, who is interested in exploring the world of work.

    For those who do not want to explore competitive employment or who are in programs that are not focused on employment, we will work with individuals, their families and their teams to identify what programs or services in the community will meet their life goal and develop a transition plan.

    If you would like more information, please email concerns@yourgoodwill.org
  12. Does the Owner of Goodwill Mark Curran make $2.3 million?
    Mark Curran is not the CEO and owner of Goodwill.

    Several variations of a hoax email called Think Before You Donate claim that Mark Curran is the CEO and owner of Goodwill earning $2.3 million a year. We want to set the record straight - Mark Curran has never owned Goodwill or worked for Goodwill.

    Please note that Jim Gibbons is the actual CEO of Goodwill Industries International and reports to a volunteer Board of Directors. Ron Kratofil is the President & CEO of Goodwill Keystone Area and reports to a volunteer Board of Directors.

    Goodwill Keystone Area is a non-profit organization. Goodwill collects and sells donated items in more than 40 stores in 22 counties in central and southeastern Pennsylvania to help people with disabilities and other barriers become more independent and connected to community. Many of the programs and services focus on job training and supportive services for employment. We believe that work has the power to transform lives and build community.

    The mission of Goodwill Keystone Area is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.
  13. Do your employees earn minimum wage?
    That applies to every one of our 1,500+ employees, who earn at least $9.00/hour. Additionally, we offer benefits and education assistance programs. Sometimes we receive questions about one of the tools that some agencies, including Goodwill Keystone Area, use to help people with significant and multiple disabilities called the Special Minimum Wage Certificate, authorized under the Fair Labor Standards Act Section 14(c). Work is the first and preferred outcome for all Pennsylvanians and as such we are retooling our primary service outcome as competitive integrated employment and will sunset those services that utilize the Special Minimum Wage Certificate by July 2018. Goodwill Keystone Area is committed to helping individuals achieve competitive integrated employment.

    We will help anyone from our facility-based, pre-vocational services, which always had a goal to moving toward competitive employment, who is interested in exploring the world of work. For those who do not want to explore competitive employment or who are in programs that are not focused on employment, we will work with individuals, their families and their teams to identify what programs or services in the community will meet their life goal and develop a transition plan.