To help ensure the safest environment for customers and employees, Goodwill Keystone Area announced it is requiring all customers to wear a face covering in its retail stores. The requirement is effective August 21, 2020.

“We are committed to the health and safety of our customers, employees and trainees who work in our stores,” said Rick Hill, president and CEO of Goodwill Keystone Area. “In accordance with the state’s mandate, Goodwill requires face coverings be worn by customers when entering and shopping in retail locations. Children under 2 years of age are exempt from this requirement.”

Masks, scarves, bandanas, neck gaiters and face shields are all acceptable as long as one’s nose and mouth are covered at all times while shopping in Goodwill stores. Goodwill will supply a face covering for those who do not have one. Guests will not be permitted to enter or remain in stores if appropriate face coverings are not worn.

“We understand our protocols may not meet the personal level of comfort for some,” Hill said. “If that is the case, we encourage customers to visit our shopgoodwill.com site that allows you to enjoy a unique Goodwill shopping experience from home. Or, you may have someone else shop for you in our stores.”

Goodwill employees and trainees have been required to wear face coverings since its stores reopened. All other safety protocols will remain in place. These include: 

• Physical distancing of six feet throughout the stores.
• A limited number of customers being allowed in a store at one time.
• Enhanced cleaning measures throughout the day, especially for high-traffic and high-touch areas such as shopping carts.
• Plexiglass shields to help customers and associates maintain safe distances. 

“We greatly appreciate our customers’ understanding and cooperation of our protocols,” Hill said. “Together, we can ensure a safe shopping experience for all.”